May 1st, 2025

☎️ Ditch Phone Trees for a Better Guest Experience

Stop making guests press 1, 2, 3. With HelloShift AI, callers get routed instantly—no menus, no frustration. Staff stay human, guests stay happy.

  • Instant connections: Guests reach the right person faster than with IVR.

  • Fewer hang-ups: No more long menus or confusing options.

  • Smarter than IVR: Combine call routing with FAQs if you choose.

👉 Learn how HelloShift AI replaces phone trees →

🔧 Fixes and Improvements

  • HubSpot integration
    When your staff adds a lead, it can now be directly added to your HubSpot CRM.

  • Support for returning guests
    Use guest preferences and the StayedBefore variable in Snippets for more personalized communication.
    👉 Guest preferences →
    👉 StayedBefore variable in Snippets →