July 1st, 2026
Stop recreating the same work by hand every time a guest arrives or departs. Triggers can now create checklists and tasks: pick a template, pick the moment — check-in, checkout, booking confirmed — and HelloShift generates the work automatically, tagged to the right room and linked to the right guest.
Create Checklist: Generate a checklist from any template the moment an event fires — a checkout-clean checklist for every departing room, ready before housekeeping walks the floor.
Create Task: Create a task (with its subtasks) from a task template, one per room, inheriting the room tag and guest link.
Smart by default: Multi-room reservations get one item per room, repeated PMS events don't create duplicates, and if a template is ever deleted the trigger switches itself off safely instead of failing silently.
👉 Learn more about Checklist & Task actions →
🔧 Fixes and Improvements
Merge Duplicate Guest Records
When the same guest shows up twice — a PMS double-send, a new phone number, a manually created record — admins can now merge the duplicate into the canonical profile right from the guest page. Notes, messages, tasks, stays, and history all move to the keeper, with a side-by-side review before anything is changed.
👉 Learn how to merge guests →OTA Guests Can Use the Kiosk Too
Guests who booked through an OTA can now self-check-in at the kiosk using the confirmation number from their OTA booking email — HelloShift matches it to the PMS reservation automatically on supported PMS integrations.
👉 Kiosk Self-Checkin →Your Cleaning Week, On Your Phone
The mobile app now has a weekly Room Calendar with a My/All filter, so cleaners and supervisors can see the whole week's room assignments at a glance — not just today's.
👉 Room Assignments →Shop, Arranged Your Way
Drag to reorder your shop items — the guest storefront follows your order — and give the store its own banner image under Settings > Brand.
👉 Shopping Feature →
June 1st, 2026
Every property has details the standard registration card doesn't capture — a vehicle plate, an emergency contact, an agreed deposit. Agreement Custom Fields let you add up to 5 of your own fields to any agreement template, so the signed document collects exactly what your operation needs.
Guest-fill fields: The guest types the value while signing — vehicle plate, arrival time, emergency contact.
Staff-fill fields: Your team pre-fills the value for each reservation — rate, deposit, room number — and the guest sees it read-only on the signed document.
A permanent record: Each signed copy stores a snapshot of the labels and answers at signing time, so template edits never rewrite history. Re-signing creates a fresh record, and every signature for a stay is listed with the template name and date.
👉 Learn more about Agreement Custom Fields →
🔧 Fixes and Improvements
Configure Extra Check-in Fields Yourself
The "Who Is Coming" step of contactless check-in can now collect any extra guest details you need — license plate, estimated arrival, loyalty number — and you configure the fields yourself under Settings > Check-in > Steps > Who Is Coming. Set the label, description, and required flag for up to 6 fields. No support ticket needed.
👉 Set up Extra Guest Fields →Assign Inspectors in Bulk — Round-Robin
In the Auto Assign modal, inspectors are now a checkbox multi-select with Select All. Pick several and HelloShift distributes the rooms across them evenly, round-robin — no more assigning inspections one room at a time. A new Task filter on the Assignments page helps you narrow the list, too.
👉 See Room Assignments →Block Prank & Spam Numbers
Block a guest from the profile menu (or in bulk) and every inbound message — SMS, WhatsApp, Messenger, web widget — is silently dropped. Blocked guests are hidden from your default views but stay searchable in case you want to unblock them later.
👉 Learn about blocking guests →One-Click Check on Your Voice AI Setup
Click Analyze Voice Config on the Voice > Customization tab and HelloShift reviews your FAQs, Service Policies, and custom instructions for conflicts — returning severity-ranked findings with suggested fixes, right on the page.
👉 Voice AI configuration →
May 1st, 2026
Turn every "do you have a room?" call into a booking opportunity. When guests call to ask about availability, HelloShift Voice AI now checks your PMS in real time, reads back available rates with pricing, and texts a pre-filled booking link — all in one conversation.
Real-time availability: The AI extracts dates and guest count, queries your PMS (Cloudbeds, Mews, Opera), and reads back available room types with pricing on the call.
Frictionless handoff: The guest gets a booking link via SMS pre-filled with their dates and preferences — no spelling, no re-typing, no missed conversions.
Configurable rate logic: Choose which rates the AI quotes (best available, specific plans, or by room type) right from AI Assistant Configuration.
👉 Learn more about Availability & Booking Enquiries →
🔧 Fixes and Improvements
Mark Tasks as Urgent
Escalate any task to the top of every list with a single click. Urgent tasks show a red badge in the sidebar, a red border on tiles, and push immediately to the assignee. Downgrade just as easily once the rush has passed.
👉 Learn about Task Priority →Voice AI Service Hours & Service Policies
Tell the Voice AI exactly when your team is on duty, and how to answer about your restaurant, spa, parking, and other services. Outside service hours, the AI sets expectations ("our team will take care of this at 8 AM") instead of promising immediate action. Service Policies stop the AI from inventing details — give it a link, phone, email, or take-a-message response for each topic, and it sticks to your script.
👉 Configure Service Hours → · Define Service Policies →
April 1st, 2026
Give your housekeeping team a full week of visibility — before the day even starts. Schedule Projection looks ahead at your room automations and generates cleaning assignments for the next several days, so cleaners, supervisors, and managers know exactly what's coming.
- Plan ahead, not day-of: Room jobs project forward up to 14 days (default 7), so tomorrow's — and next Tuesday's — assignments are ready tonight.
- Respects every rule: Stay-based conditions, per-room schedules, and day-of-week rules are all honored. HelloShift reconciles nightly — adding new assignments, clearing stale ones, and preserving manual overrides.
- Optional auto-assignment: Turn on auto-assign to hand projected tasks to cleaners automatically, balancing workload with the Credit system.
👉 Learn more about Schedule Projection →
🔧 Fixes and Improvements
- PointCentral digital keys integration
Connect your PointCentral account to HelloShift and automate guest room access end-to-end. Issue, extend, and revoke user codes from the reservation, auto-map rooms to PointCentral units, and share codes with guests via SMS, WhatsApp, Email, or Voice.
👉 Set up PointCentral →
March 1st, 2026
Stop chasing data across spreadsheets and systems. HelloShift AI Insights automatically analyzes your property's operations and delivers clear, actionable reports — so you can focus on running your hotel, not compiling numbers.
Automated daily & weekly reports: Get comprehensive operational summaries delivered every morning, covering guest experience, housekeeping, revenue, and more — generated automatically around 6 AM in your property's timezone.
Configurable & customizable: Choose which sections matter most, pick your preferred writing style (detailed, brief, or structured), and add custom instructions tailored to your property.
Email delivery & team access: Team members can opt in to receive reports via email, keeping everyone informed — even when they're away from the dashboard.
👉 Learn more about AI Insights & Reports →
🔧 Fixes and Improvements
AI Task Check-ins
Open tasks now receive intelligent follow-up comments based on their urgency — guest requests are checked every 10 minutes, housekeeping every 30 minutes, and maintenance daily. No more tasks slipping through the cracks.
👉 Learn more about AI Task Check-ins →
February 1st, 2026
Give every guest a polished digital guidebook — without the busywork. The HelloShift Guest Guidebook has been redesigned from the ground up with a fresh, modern appearance, streamlined editing, and AI auto-generation that creates a great-looking guidebook in seconds.
- AI-powered setup: Generate a complete guidebook from your property details — then adopt, iterate, and make it yours.
- Redesigned appearance: A clean, modern look with customizable cover images, colors, and welcome text that matches your brand.
- Improved editing: Easier page management, drag-and-drop ordering, and a streamlined admin experience.
👉 Learn more about the Guest Guidebook →
🔧 Fixes and Improvements
- rezStream PMS integration
Connect your rezStream PMS to HelloShift with a self-service OAuth flow. Automatically sync guest reservations and room data — no manual setup required.
👉 See all PMS integrations →
January 1st, 2026
Deliver service at the speed of AI. HelloShift AI Automations now work seamlessly across all guest touchpoints — voice calls, messages, and digital interactions — ensuring requests are handled consistently and instantly.
Unified guest experience: AI responds across voice and messaging channels without breaking context.
Instant execution: Guest requests automatically trigger the right template tasks for your team.
Faster service delivery: Reduce delays by moving from request to action in seconds, not minutes.
👉 Learn more about AI Automations →
👉 Voice AI Assistant overview →
👉 Configure the AI Assistant →
👉 How template tasks work →
🔧 Fixes and Improvements
Authorize.Net payment integration
Authorize.Net now joins Stripe and Shift4, giving you more flexibility in how guest payments are processed.
👉 Set up Authorize.Net →
December 1st, 2025
Easily manage your team’s work hours with HelloShift Staff Scheduling. Create, edit, and share shifts so everyone knows exactly when and where they’re needed.
Clear visibility: View and manage all staff schedules in one place.
Fewer mix-ups: Keep your front desk, housekeeping, and maintenance teams aligned.
Faster updates: Make schedule changes instantly and notify your team right away.
👉 Learn more about Staff Shift Scheduling →
🔧 Fixes and Improvements
Advanced Conditions for Precise Guest Targeting
Fine-tune your automations with advanced guest conditions for more targeted communication and smarter workflows.
👉 See how to use advanced conditions →
November 1st, 2025
Turn guest engagement into new revenue opportunities with HelloShift Shopping. Hotels can now showcase products and services directly to guests — from upgrades and add-ons to local experiences.
Upsell with ease: Promote in-room amenities, parking, or late check-out options.
Cross-sell creatively: Offer spa packages, snacks, or local tours.
Integrated workflow: Guests can browse, order, and confirm — all within HelloShift.
👉 Learn more about the Shopping feature →
🔧 Fixes and Improvements
Smart Lock Integration (Beta)
Our smart lock integration is now in beta, making it easier to manage guest access without manual steps. Automatically share key codes and streamline check-in experiences.
👉 Explore Smart Lock Integration →
📩 Contact us to join the beta trial.
October 1st, 2025
Now you can fine-tune access across your HelloShift account with role-based permissions. Assign roles that match team responsibilities so staff see exactly what they need — and nothing more.
Greater security: Protect sensitive information by limiting access.
Clarity for staff: Reduce confusion by aligning permissions with responsibilities.
Flexible setup: Create the right balance between transparency and control.
👉 Learn more about role-based permissions →
🔧 Fixes and Improvements
Optional “Dial First” feature
Choose whether incoming calls should ring your hotel number first or go directly to HelloShift AI. This gives you more flexibility to decide how calls are handled.
👉 Learn more about Dial First →