Changelog

Now you can fine-tune access across your HelloShift account with role-based permissions. Assign roles that match team responsibilities so staff see exactly what they need — and nothing more.

• Greater security: Protect sensitive information by limiting access.

• Clarity for staff: Reduce confusion by aligning permissions with responsibilities.

• Flexible setup: Create the right balance between transparency and control.

👉 Learn more about role-based permissions →

🔧 Fixes and Improvements

• Optional “Dial First” feature
  Choose whether incoming calls should ring your hotel number first or go directly to HelloShift AI. This gives you more flexibility to decide how calls are handled.
  👉 Learn more about Dial First →

Make sure your team never misses what matters. You can now pin essential notes and tasks so they stay visible at the top until they’re unpinned.

• Always on Top: Pinned notes and tasks won’t get buried, keeping urgent reminders—like upsell goals or equipment issues—front and center.

• Clearer Communication: Reduce clutter and keep your team aligned by highlighting only the most important items.

👉 Learn how to pin notes and tasks →

🔧 Fixes and Improvements

• Voice Assistant now speaks your guest’s language
  Guests can interact with the AI Voice Assistant in multiple languages, making communication smoother and more welcoming.
  👉 Set up multilingual Voice Assistant →

• Room-specific key codes and WiFi details
  Share the right access codes and WiFi information automatically, tailored for each room.
  👉 See how to use tags and mentions →

Make sure you’re using everything included in your plan. The new setup checklist walks you through key steps—like assigning your phone number, importing guests, and activating automated messages—so your team gets the full value right away.

• Clear guidance: See exactly what’s done and what’s left to set up.

• Smarter onboarding: Reduce missed steps and manual work with a guided checklist.

👉 See your plan setup checklist →

🔧 Fixes and Improvements

• AI Assign now uses historical room data
  Guest room assignments are more accurate with the use of past room preferences.
  👉 Learn about AI Assign →

• Better guest matching for voice calls
  Incoming calls are now matched to guests by phone number for more personalized support.
  👉 Set up the AI Voice Assistant →

Managing costs shouldn’t mean compromising service. With the new Messaging Segment Calculator, you can preview how many message segments (and costs) each guest message will use—helping you keep Twilio charges low while still delivering the right communication.

• Stay in control: See how message length and encoding affect costs.

• Save money, keep quality: Shorter, optimized messages reduce fees without hurting guest experience.

👉 Learn how to manage guest messaging costs →

🔧 Fixes and Improvements

• Print checklists when needed
  Export and print checklists for teams that prefer working offline.
  👉 All about checklists →

• Delay chat widget opening
  Choose when the chat widget appears to create a smoother guest experience.
  👉 See chat widget settings →

Avoid disturbing guests at odd hours. You can now set messaging windows so that automated jobs, triggers, and chat widget responses only happen during the hours you choose.

• Respect guest comfort: Control when automated messages are sent.

• Flexible settings: Apply time windows to both automations and the chat widget.

👉 Learn how to set messaging hours →

🔧 Fixes and Improvements

• Simplified housekeeping calendar for small properties
  Smaller properties can now view all future assignments more easily in the housekeeping calendar.
  👉 Learn more about housekeeping →

• AI-powered task creation
  AI can now automatically create tasks based on guest requests for housekeeping and maintenance.
  👉 Get started with AI Assistant →

Stop making guests press 1, 2, 3. With HelloShift AI, callers get routed instantly—no menus, no frustration. Staff stay human, guests stay happy.

• Instant connections: Guests reach the right person faster than with IVR.

• Fewer hang-ups: No more long menus or confusing options.

• Smarter than IVR: Combine call routing with FAQs if you choose.

👉 Learn how HelloShift AI replaces phone trees →

🔧 Fixes and Improvements

• HubSpot integration
  When your staff adds a lead, it can now be directly added to your HubSpot CRM.

• Support for returning guests
  Use guest preferences and the StayedBefore variable in Snippets for more personalized communication.
  👉 Guest preferences →
  👉 StayedBefore variable in Snippets →

Understaffed? Let AI pick up the slack. The HelloShift AI Assistant helps your team handle routine guest requests—like FAQs, directions, and basic services—so staff can focus on providing genuine, high-touch interactions.

• Boost efficiency: Offload repetitive tasks to AI.

• Stay human where it matters: Free your staff to focus on authentic guest connections.

• Easy setup: Start using the AI Assistant in just a few steps.

👉 Get set up with the AI Assistant →

🔧 Fixes and Improvements

No additional fixes in this release.

Running a smaller property doesn’t mean extra manual work. With new cleaning automations, you can automatically assign cleaners and tasks based on bookings, checkouts, and cancellations—saving time and ensuring no room gets missed.

• Set it once: Define default cleaners and tasks for each room.

• Automated triggers: Notify cleaners after checkout, assign tasks for new bookings, or clear them after cancellations.

• Peace of mind: Stay on top of cleaning without constant manual updates.

👉 Learn how to set up cleaning automations →

🔧 Fixes and Improvements

Trigger for booked past check-in time
Automations can now run based on when a guest’s booking has passed check-in time, giving you more flexible scheduling options.
👉 See trigger details →