Turn every "do you have a room?" call into a booking opportunity. When guests call to ask about availability, HelloShift Voice AI now checks your PMS in real time, reads back available rates with pricing, and texts a pre-filled booking link — all in one conversation.

• Real-time availability: The AI extracts dates and guest count, queries your PMS (Cloudbeds, Mews, Opera), and reads back available room types with pricing on the call.

• Frictionless handoff: The guest gets a booking link via SMS pre-filled with their dates and preferences — no spelling, no re-typing, no missed conversions.

• Configurable rate logic: Choose which rates the AI quotes (best available, specific plans, or by room type) right from AI Assistant Configuration.

👉 Learn more about Availability & Booking Enquiries →

🔧 Fixes and Improvements

• Mark Tasks as Urgent
  Escalate any task to the top of every list with a single click. Urgent tasks show a red badge in the sidebar, a red border on tiles, and push immediately to the assignee. Downgrade just as easily once the rush has passed.
  👉 Learn about Task Priority →

• Voice AI Service Hours & Service Policies
  Tell the Voice AI exactly when your team is on duty, and how to answer about your restaurant, spa, parking, and other services. Outside service hours, the AI sets expectations ("our team will take care of this at 8 AM") instead of promising immediate action. Service Policies stop the AI from inventing details — give it a link, phone, email, or take-a-message response for each topic, and it sticks to your script.
  👉 Configure Service Hours → · Define Service Policies →