Unlimited Automations Guide

The Contactless Checkin plan unlocks unlimited guest automations beyond the 3-automation limit of the Guest Messaging plan. Create custom scheduled jobs, event triggers, key management, and room automations.

Overview

What's Included with Unlimited Automations

Message Automations (Unlimited)

Create any number of scheduled message automations:

Key Automations

Automate smart lock access code management:

Room Automations

Schedule housekeeping tasks automatically:

Event Triggers

React instantly to guest lifecycle events:

Accessing Automation Settings

1. Go to Automation (top navigation)

2. Choose the automation type:

Creating Custom Scheduled Jobs

Step 1: Choose Automation Type

Go to Automation > Scheduled Jobs and select the tab:

Step 2: Click New Automation

Click New Scheduled Job to create a new automation.

Step 3: Configure the Automation

Step 4: Save and Activate

1. Click Create Scheduled Job

2. Toggle Active to enable

Audience Conditions

Target specific guests based on their stay status:

Arrival-Based

Departure-Based

In-Stay

Custom Conditions with Liquid

Add advanced filtering using Liquid template logic.

How to Use

1. Select Custom Condition from the Check dropdown

2. Enter Liquid code that returns true or false

3. Only guests matching true receive the automation

Available Variables

Example Conditions

VIP Guests Only:

{% if guest_stay.guest_type contains 'VIP' %}true{% else %}false{% endif %}

Long Stays (7+ nights):

{% assign nights = guest_stay.nights | plus: 0 %}
{% if nights >= 7 %}true{% else %}false{% endif %}

Direct Bookings Only:

{% if guest_stay.booking_source == 'Direct' %}true{% else %}false{% endif %}

Day 3 of Stay:

{% if guest_stay.stay_day_number == 3 %}true{% else %}false{% endif %}

Payment Received and Arriving Today:

{% if guest_stay.payment_received and guest_stay.arrival_today %}true{% else %}false{% endif %}

Message Automation Examples

Pre-Arrival Sequence

Create multiple touchpoints before arrival:

7 Days Before (for long-lead bookings):

2 Days Before:

Day Before:

Mid-Stay Check-In

Post-Departure Sequence

Day of Checkout:

Day After Checkout:

Key Automation Examples

Standard Key Flow

Issue Keys on Arrival Day:

Revoke Keys on Checkout:

Early Access Keys

For guests with early arrivals:

Room Automation Examples

Daily Housekeeping

Stayover Clean:

Every 3rd Day Clean (for extended stays):

Departure Turnovers

Event Triggers

Triggers fire immediately when guest events occur, unlike scheduled jobs that run at set times.

Creating a Trigger

1. Go to Automation > Triggers

2. Click New Trigger

3. Configure:

Common Trigger Examples

Walk-in Key Issue (immediate key for same-day bookings):

Post-Payment Confirmation:

Cancellation Key Revoke:

See Triggers for complete trigger documentation.

Combining Scheduled Jobs and Triggers

Use both automation types together for comprehensive coverage.

Example: Complete Check-in Flow

Scheduled Jobs:

1. 2 days before: Send pre-check-in request

2. Day before: Send reminder if incomplete

3. Arrival morning: Final reminder

Triggers:

1. On pre-check-in complete: Confirmation message

2. On payment received: Issue access keys

3. On PMS check-in: Welcome message

Example: Checkout and Turnover Flow

Triggers:

1. On checkout: Set room to dirty, notify cleaner

Scheduled Jobs:

1. Morning of checkout: Assign cleaning task

2. After checkout: Thank you message

3. Day after: Review request

Per-Stay vs Per-Guest Messaging

Control how messages are sent to guests with multiple reservations.

Per-Guest (Default)

• One message per guest, regardless of number of stays

• Uses first matching stay for variables

• Best for general communications

Per-Stay

• Separate message for each matching stay

• Variables reflect each individual stay

• Best for stay-specific information (room numbers, dates)

Enable Per-Stay:

1. Create the automation

2. Toggle Per-Stay option on

3. Save

Preview and Testing

Before activating automations, preview which guests match.

Using Preview

1. Create automation in Inactive status

2. Click Preview

3. View list of guests that would match

4. Verify the list is correct

5. Activate when ready

Testing Tips

1. Start with automations Inactive

2. Use Preview to verify targeting

3. Enable for a single day to test

4. Monitor results before full activation

Automation Message Hours

Restrict when message automations can send.

Setting Message Hours

1. Go to Admin > Settings > Messaging

2. Configure Automation Message Hours:

   • Start Time (e.g., 8:00 AM)

   • End Time (e.g., 9:00 PM)

3. Save settings

Messages scheduled outside these hours will not send.

Best Practices

Message Frequency

Timing Recommendations

Avoid Common Mistakes

Troubleshooting

Automation not firing

Possible Causes:

• Automation is inactive

• Condition doesn't match any guests

• Time hasn't arrived yet

Solutions:

• Verify automation status is Active

• Use Preview to check matching guests

• Confirm send time and timezone

Wrong guests receiving messages

Possible Causes:

• Audience condition too broad

• Custom condition logic error

• Overlapping automations

Solutions:

• Review audience settings

• Test custom Liquid conditions

• Audit all active automations

Keys not issuing

Possible Causes:

• Smart lock not configured

• Room not mapped to lock

• Payment condition not met

Solutions:

• Verify smart lock integration

• Check room-lock mapping

• Review payment status

Related Articles

• Guest Automations - Scheduled job details

• Triggers - Event-based automations

• Snippets & Templates - Message templates

• Room & Cleaning Automations - Housekeeping automation

• Contactless Check-in Setup - Check-in configuration