Searching in HelloShift

Find any guest, reservation, room, task, conversation or wiki page from one search box, on your computer or your phone.

One search box finds guests, reservations, rooms, tasks, conversations, wiki pages, teammates, tags and snippets. Results appear as you type, small typos in guest names are forgiven, and search works in the HelloShift app on your phone too.

Where to search

On a computer: the Search box sits at the top of every page. Press / on your keyboard from anywhere to jump into it.
On your phone: tap the magnifying glass in the app's header.

Results show up in a dropdown while you type, grouped by kind. Click a result to open it, or click See all results (or press Enter) for the full results page.

Click into the empty box to see your Recent searches. Remove one with Remove or all of them with Clear recent searches. Recent searches are cleared when you log out, so a shared front-desk computer doesn't show the next person what you looked up.

What you can find

Kind	What it matches
Guests	Name, email, or any part of the phone number. Accents don't matter (Munoz finds Muñoz) and small typos are forgiven (Intreo finds Isaac Intero). Guests who are in-house right now come first and carry an In-house badge; archived guests are marked Archived.
Rooms	Room name or number, and room type.
Reservations	Confirmation number, including the booking site's confirmation number.
Tasks and Conversations	The words in the task or message, ranked by relevance with recent ones first.
Wiki	Wiki page names and their content.
Teammates, Tags, Snippets	Names (and snippet text).

Sections always appear in the same order, so you learn where to look. When you type only a number, such as 214, Rooms and Reservations move to the top.

The results page

The results page has a tab for each kind: All, Guests, Conversations, Tasks, Reservations, Rooms and Wiki. All shows the top matches of every kind, with a link to view all matches in each section.

On the Conversations and Tasks tabs you can also sort by Relevance or Time and pick a date range, then click Apply.

Search tips

These work when searching tasks, conversations and wiki pages:

Type	Finds
`towels pool`	Items that mention both words, in any order.
`"ice machine"`	The exact phrase.
`leak -fixed`	Items that mention leak but not fixed.
`shuttle OR taxi`	Items that mention either word.
`refri`	The last word you type also matches longer words that start with it (refrigerator, refrigerators), so results appear before you finish typing.

Finding older conversations and tasks

Conversation and task results come from the last 2 years, and the page says so. To look further back, click Search all time: results then cover everything and are listed newest first.

If you pick a date range, search uses your range instead. A range wider than 2 years is listed newest first.

FAQ

What does "Some results are unavailable right now" mean?

One kind of result took too long to load, so search showed everything else rather than making you wait. Click Retry to try again.

Does search include my other properties?

No. Search covers the property you are working in. Switch properties to search another one.

Why didn't a misspelled word find my task?

Typo tolerance applies to guest names. For tasks and conversations, try fewer letters: because the last word matches as a prefix, refri finds refrigerator even if you are unsure of the spelling.

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