Shift4 Payment Setup

Connect your Shift4 account to HelloShift to capture deposits during contactless check-in, accept digital tips, and process guest shop payments.

For an overview of payment features and configuration, see Guest Payments Overview.

Requirements

  • A Shift4 merchant account

  • Your Auth Token from Shift4

  • HelloShift subscription with Contactless Checkin plan

Connecting Your Shift4 Account

Step 1: Obtain Your Auth Token

  1. Contact your Shift4 representative or access your Shift4 merchant portal

  2. Request an Auth Token for API integration

  3. This token is used to generate access tokens for payment processing

Step 2: Access Payment Settings

  1. Go to Admin > Integrations > Guest Payments

  2. Click the Shift4 tab

Step 3: Enter Credentials

  1. Enter your Auth Token in the form field

  2. Click Save and fetch Access Token

  3. HelloShift will automatically fetch an access token from Shift4

Once complete, you will see the token ending displayed confirming the connection.

Step 4: Activate Shift4

  1. After credentials are saved, click Activate Shift4

  2. The system will switch from any previously active provider

Refreshing Access Token

If you experience payment processing issues, you may need to refresh the access token:

  1. Go to Admin > Integrations > Guest Payments

  2. Click the Shift4 tab

  3. Click Reload Access Token

Viewing Payments

For detailed payment management, log in to your Shift4 merchant portal to view transactions, capture funds, issue refunds, and manage disputes.

Troubleshooting

Access token errors

Possible Causes:

  • Auth token is invalid or expired

  • Network connectivity issues

Solutions:

  • Verify auth token with Shift4

  • Click Reload Access Token

  • Contact Shift4 support if issues persist

Payment form not loading

Possible Causes:

  • Access token expired

  • Browser blocking iframe

Solutions:

  • Refresh access token in settings

  • Guest should disable ad blockers

  • Try a different browser

For general payment troubleshooting, see Guest Payments Overview.

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